Get the Answers You Need Right Now, Right Here!
Have questions about your eMerchantClub website and online Smart Living Company business? We've got answers to frequently asked questions below that may help you get the information you need. You can also visit our complete video tutorial library located at http://www.emcmanual.com/video_tutorials/index.html.
If you can't find the information you seek on this page or the video library, ask your eMerchantClub website-related question by filling out the simple form at the bottom of the page. For one-on-one answers to your questions, call technical support at 1-877-384-4691 from 7 AM to 6 PM Monday through Friday.
Find Answers to the Most Common Questions Here
Orders & Payments
Shipping Orders to Your Customers
When your eMerchantClub website is built, Smart Living Company‘s shipping costs for products are set as the default. We do this so that, automatically, your customers who make a purchase on your website will pay approximately the same amount for shipping as you're expected to pay when placing the order with Smart Living Company.
To find out more about Smart Living Company shipping charges, contact Member Services at 1-800-345-4762 or you can log into the member website at www.smartlivingcompany.com and then go to Your Company at the top and select FAQs from the drop-down menu.
You can change the default shipping costs on your website, if you wish. To do this, please contact Technical Support at 1-877-384-4691 or consult the online manual at www.emcmanual.com.
Set the Correct Tax Rate
Click HERE to view the step-by-step video tutorial titled "Configure the Correct Website Sales Tax."
Your website will automatically charge California sales tax to your customers; you need to check with your state tax board or a tax professional for the correct information on the following:
eMerchantClub cannot answer the above questions for you. We also cannot instruct any business owner on how to report taxes to the IRS. Once you have the required information from a certified tax specialist, eMerchantClub Technical Support can assist you with applying these values to your website.
You can call Technical Support at 1-877-384-4691 or check the manual at www.emcmanual.com.
Your Next Steps
There are elements of your eMerchantClub website that should be checked before any customers make purchases.
1. Make sure you have at least one valid checkout solution.
PayPal is the preferred method of checkout on eMerchantClub websites. To check if you have PayPal enabled:
In addition to PayPal, you can also use a Merchant Account with Payment Gateway.
2. Enter tax information (if necessary).
If you are required by your state or province to charge taxes, make sure the values are entered into your website's Site Manager before you make any sales.
If you need assistance with how to enter the tax values, you can contact Technical Support. (Technical Support cannot assist with figuring out your tax requirements.) Please click HERE to watch a video tutorial on how to set the sales tax on your website.
3. Test all checkout methods.
We highly recommend testing all available checkout methods at least once before real customers place orders. eMerchantClub does test your website before delivering it to you, but we are not able to test the checkout method with an actual credit or debit card. You can either test it yourself or have someone you know test it out. The test is also a good learning experience so that when you have sales, you'll be more prepared to answer questions customers may have.
That's it! You can now launch your business knowing that all required settings for customers to make a purchase are now configured. All additional settings may assist your website, but are not required.
Logging Into Your Site Manager
To learn how to login to your Site Manager, you can follow these instructions or watch our video tutorial by clicking HERE and then clicking on the video titled "Logging Into Your Site Manager."
The Site Manager allows you to check orders, shoppers, or make changes to the look and feel of your website. To access the Site Manager, you‘ll need to access a special login screen. To get there, you'll need to go to the home page of your website and click 'Sign In' or 'Log In' at the top. You'll be asked to enter your Email and Password, however that step is for shoppers only. In the Email box, type the word admin and then leave the Password box empty. Then click 'Continue’.
You‘ll see the login page to your Site Manager. In the Username box, type your Site Manager username (which is your email address). In the Password box, type your Site Manager password (which is your member number if this is your first time logging into your Site Manager). Click 'Login’.
You‘ll now be at the main menu of the Site Manager with five headings: Appearance, Products, Sales, Marketing, Support. (Note: If you don't see these headings, click 'Main Menu’ at the top left-hand corner.)
For help on the Site Manager you can check the eMerchantClub Manual by clicking HERE, or you can contact Technical Support at 1 877 384-4691.
Gift Cards on Your Website
Gift cards are a great way to get customers to your website. You can purchase gift cards that can then be used on your eMerchantClub website for the merchandise you sell. Each $10, $25 or $50 card comes with its own unique 22-digit code that is only usable on your website. However, the cards do not come with any labels, so you'll want to create some labels to place on the cards containing your website address (domain), your company name and a way to contact you with questions (email or phone).
If you are unable to get the physical Gift Card to your customer, you can email the card number (the unique 22-digit code) with your website information and they will be able to use the gift card.
Gift cards also come with a blank list so you can keep track of who has which card. While not completely necessary, keeping an organized list is vital if you plan on gifting or selling the card to someone else if your first customer does not use the card.
Keep in mind that gift cards offer a discount on your website, but not a discount toward Smart Living Company. This means that gift cards do NOT pay Smart Living Company for the product (you must do that upfront). However, the amount spent on purchasing gift cards may allow you a pool of credit that is designed to be used when customers spend gift cards. That way, you pay less out of pocket for gift card orders.
You may opt to sell the gift cards or simply hand them out as a promotion. It is not recommended to provide several gift cards to the same customer, because even if you have credit to pay Smart Living Company for the products ordered using these gift cards, you’re using up your marketing potential and not gaining any profit. Instead, use the cards sparingly enough so that you can have opportunities to make a profit plus you will have more gift cards on hand for future potential customers. Your goal is to encourage shoppers to spend the gift card balance on your website and, hopefully, pay extra out of their own pocket by ordering more than they would have without the gift card incentive.
Adding Non-Smart Living Company Products to Your eMerchantClub Website
Note that adding non-Smart Living Company products to your website is a feature not available on all websites. If your website doesn't have the functionality, call 1-888-919-7627 to learn about your options.
The easiest way to learn how to add your own product line or products from another manufacturer to your eMerchantClub website is to watch the easy-to-follow, step-by-step video in our library titled "Add Non-Smart Living Company Products to Your Site" by clicking HERE.
If you need further help, contact Technical Support at 1-877-384-4691.
Setting Up a Sale or Promotion on Your Website
Click HERE to view the instructional video titled "Set Up a Coupon Promotion on Your Site."
A Price Promotion offers a discount to your shoppers that is applied to the items they put in their shopping cart. A shopper must add a product to their shopping cart and then view their shopping cart in order to see the discount.
You can create a variety of price promotions on your eMerchantClub website. You can offer a percentage off the total order, a set dollar amount off an order, or even a shipping promotion. You can even choose what type of customers can receive a discount, how often they can buy during the promotion, and easily add start and end dates to your sales.
Everyone loves a great sale, so this tool is a great way to get more shoppers to your website and encourages them to buy now! eMerchantClub recommends that you always have a promotion running on your website, with start and end dates, and change them often.
If you still have questions after watching the video tutorial, contact Technical Support at 1-877-384-4691.
eMerchantClub Gives You a Free Domain Name!
A domain name is the address of your website. For example, www.emerchantclub.com is eMerchantClub's domain name. eMerchantClub will cover the cost of a 1-year domain registration for one domain name (a $35 value) and will continue to cover the annual renewal cost of your domain name as long as your hosting fees continue to paid and are current.
Before getting your eMerchantClub website launched online, you'll need to choose a domain name. Domain names are like snowflakes: no two can be the same, so think of a few different options that would suit your business.
Take your list of potential domain names and go to eMerchantClub Domain Registration. Here you can check availability and register your domain name. You will need your email address and membership number to use this website. If you decide you want to change the website name down the road, you will have to pay $35 to change the name and you will also have to resubmit the new name to search engines.
Once your name is submitted, allow 7-10 days for registration. Once your domain name is registered and your website is built, you can begin advertising your website!
(Note: If you have your own domain name that you purchased with another company, click the button on the left that reads "Already Have a Domain Name?)
Link Your Own Domain Name to Your New Website
eMerchantClub gives you a free domain name and registration, but if you have already purchased a domain name or have been running a website with a domain name you'd like to transfer your eMerchantClub website to, we can do that. There are a couple of steps that must be followed in order to link your pre-owned domain with your website.
STEP 1: Update Your DNS (Domain Name Server) Information:
The first step you'll need to complete is updating the DNS information with your current domain provider. If you're able to login to your domain‘s control panel, you can complete this step yourself. If not, you’ll need to contact your domain provider directly.
Either way, you'll want to have the DNS updated to the following information for Value, Value Plus, Value Intro, Pro, Deluxe websites:
For Big Value websites:
STEP 2: Once the DNS is updated and you‘ve waited a few hours to make sure the changes are visible, contact eMerchantClub Technical Support at 1-877-384-4691. Tell the representative that you want to link your pre-owned domain name to your new eMerchantClub website.
The representative will check to make sure the changes to your domain are visible online. If the changes are visible, our representative will prepare a formal request to link the domain name. Once submitted, the request will be completed in 2-4 business days.
Note: Updating the DNS on your domain name will cause any previous websites linked to that domain to not display. Please be sure the domain is not currently linked to any website that you would like to remain online.
My Website is Complete. What Next?
Logging Into Your Site Manager
Adding Your Own Products
Sales and Promotions
New Domain Name
Already Own a Domain Name?
Submitting Orders Placed on Your Website to Smart Living Company for Fulfillment
Your eMerchantClub website allows you to gather orders online at anytime. However, it does not send the order request to Smart Living Company so it can be fulfilled and sent to your customer.
Click HERE to view a tutorial on the entire order process, including what to do after you get an order, by watching the video titled "Submit Orders to Smart Living Company From Your Site" or check the steps below:
Note: If you have NOT entered your credit/debit card in the Site Manager, you‘ll be asked to do so before you can fulfill the order. Once entered, you won’t have to do so again unless you need to update the billing details.
If you have Special Account Credit (SAC), your order will automatically be paid for using this credit first. If you don't wish to use any SAC to pay for an order that was placed on your website, place the order directly through Smart Living Company's website (www.smartlivingcompany.com) using your preferred payment card and do not forward the order through your website.
Accept Credit Card Payments Right On Your Website
Shoppers expect to use their credit card to make online purchases. Credit card processing is one of those “must have” website features, but in order to accept credit cards on your eMerchantClub website without making your customer visit a third-party site to complete their purchase, you'll need to get a Merchant Account and Gateway.
Here is how a transaction is processed online with a Merchant Account and Gateway:
This method can be used on your website along with PayPal to give your shoppers more than one way to checkout. Keep in mind, Meritus and authorize.net have monthly fees for these services that are in no way related to or controlled by eMerchantClub.
To get a Merchant Account and Gateway for your website, contact eMerchantClub at 1-888-919-7627.
Your PayPal Account
CLICK HERE to view a video tutorial of how to sign up for PayPal by watching the video titled "Create Your PayPal Business Account."
PayPal will accept any major credit or debit card during checkout. When a customer checks out with PayPal, they are redirected to a PayPal screen where they are presented with two options:
Either way, the customer completes the billing page and clicks the purchase button on PayPal to complete the transaction.
Within several minutes, you will be notified via email that you were paid through PayPal. Once you receive this notification, you are free to submit the order to Smart Living Company to be shipped to the customer.
You can also link your PayPal account to your Site Manager to be instantly notified of a payment. To link your website and PayPal, click HERE and watch the video titled "Know When Your Customers Pay for Orders via PayPal."
Note: PayPal charges fees for transactions that are in no way related to or controlled by eMerchantClub.
Make Sure Your Customer Pays YOU Before You Place Their Order with Smart Living Company
There are several ways to collect payment for orders on your eMerchantClub website.
PayPal is the most common and likely payment method that your customers will use to purchase items on your website.
Merchant Account with Online Payment Gateway
You can get a Merchant Account and Gateway to accept credit cards on your website. Note: eMerchantClub websites are ONLY compatible with Meritus or authorize.net gateways.
DO NOT place the merchandise order through Smart Living Company until you are absolutely sure that your customer paid for their order.
Once you‘d been paid, submit the order to Smart Living Company to be fulfilled.
Troubleshooting Customer Delivery Issues
You‘ll want to double check to make sure that the order has been submitted. On the 'All Orders' screen of your Site Manager, there will be date located under the 'Submit Date' column if the order has been submitted. If there is no date, check the box next to 'Order ID' and click the 'Apply' button next to 'Submit Order to Process’.
If there is a submit date, contact eMerchantClub Technical Support at 1-877-384-4691.
You can also login to the Smart Living Company website as a member. Then hover the mouse on ‘Account Information' and click 'Your Order History’. On this screen, you can check to see if your product has been shipped out to yourself or your customers.
Set up a PayPal Business Payment Standard Account
You'll need at least a PayPal Business Payment Standard account so you can accept credit cards as payment on your website.
Our websites already come with a shopping cart, so you don‘t need to worry about getting a 'Buy Now' button. All eMerchantClub needs is the email address you used to sign up for PayPal to link your PayPal Account to your website. Once this link is established, you'll be ready to accept credit cards on your website. It’s that easy.
Click Here to go to PayPal's website.
Click Sign Up Now and follow the on-screen instructions for setting up a Business PayPal Payment Standard Account.
You can also click HERE to watch our step-by-step tutorial titled "Create Your PayPal Business Account."
After you've set up your PayPal account, contact Technical Support to make sure the email address is set up within your site to connect Paypal. That's it!
Accepting Credit Cards on Your Site with a Merchant Account and Gateway
How PayPal Works
Check to See If You Got Paid
Customer Delivery Issues
Set Up Your PayPal Account
EMC Standard Membership Rules
Please carefully read these Standard Membership Rules for eMerchantClub LLC, which can be found on the Membership Rules page.
All eMerchantClub websites have a $29.95 hosting fee. This fee pays for the space on our servers so the website can remain accessible online. It also pays for Technical Support during the lifetime of the site and for one (1) registered domain name to remain linked. This fee is deducted from the member's payment account on file on or around the second of every month. eMerchantClub must have one checking/savings account or debit/credit card on record at all times to pay for hosting. eMerchantClub does not allow mail-in payments.
If you know you will not be able to make your payment on the second day of the month, please call Technical Support at 1-877-384-4691 to make arrangements. Failure to pay hosting on time may result in late fees, cancellation or your website being shut down. Any website that is shut down with outstanding hosting fees will be sent to collections.
Annual Software Update Fee
All non-Big Value websites are charged a $199 Annual Software Update Fee. This fee covers updates and new features to the software of your website to the next version. It is charged every June 30th.
While this fee is mandatory, we may allow you to ‘opt out’ if you contact Technical Support any time during the first three weeks of June, before the charge is made to your account. After June 30th, you will not be able to opt out if the fee has already been charged. NO EXCEPTIONS.
Opting out will not charge the $199 fee and the site will remain on its current version. New version features will not be added to the website nor will the eCatalogs be updated to the current season. The website will remain fully functional as-is, but if other websites make changes (such as Google, Facebook, Microsoft, etc.) your website could lose functionality.
Any version update paid for after June 30th will have a $60 late fee applied.
US and Canada toll free: 1-877-384-4691
Outside US and Canada: 1-805-210-7610
Hours of Operation:
Monday through Friday*
7 AM – 6 PM Pacific Standard Time
(10 AM – 9 PM Eastern Standard Time)
*Closed on Major Holidays
Standard Membership Rules
Ask Your Specific Question Here
If you can't find the answer to your question in the section above, fill out this form to ask our Technical Support team for help. You must fill out all fields and the image verification to submit your question.
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