Form for sam - eMerchantClub

Tech support monitor form

Use this form to record your monitoring data. Be sure to select yourself as monitoring agent.

Choose monitoring agent:

Review Date:

TS Rep Name:

Call Date

Call Length:

-

1. Thanks customers for calling. Verify account info.

a. Member Number

b. Name

c. Phone

d. Email

2. Place a hold, review account

3. Address past due FIRST

a. Verifies if hosting is owed

b. Mentions owed amount and attemps to collect payment

c. If member cannot pay the amount, agent attempts payment plan

d. Verified secondary payment method for hosting

4. Listen to customers issue and ask probing questions. Identified what they wanted.

5. Verify what customer is trying to accomplish by repeating issue in your own words.

6. Was hold used to research or test if needed?

7. Was information given to the customer correct,did the AE know the information?

8. If videos is available did we direct member to the video?

9. Ask what else you can assist with

10. Closing script verbatim

a. Survey

a. Promotion

11. Overall, was the agent professional with the custoemr?

12. Was the account noteated correctly?

a. Notate the name of the person you spoke with

b. Complete & accurate notation of what happened during the call

b. Complete & accurate notation of what happened during the call

i. The exact domain name they are wanting us to register for them

ii. Specific amount they paid if they paid past due hosting

iii. Item numbers they are having issues with on their site

iv. Exact PayPal email address they are wanting from and to

d. Rep created cases correctly with all neccessary

Available Points	Yes or N/A	No	Points Earned

Total Points | Total(%)

Members

Info

Products

NEWSROOM

eMerchantClub is the number one builder of dropshipping websites. We have been building e-commerce websites for our members for the last 22 years. Our main product offering is our Starter Dropshipping Webiste. eMerchantClub is a legitimate online business that thousands of people all over the USA have taken advantage of. If you are searching for a dropshipping website that is pre-loaded with wholesale products, eMerchantClub is for you. Our members have greatly benefited from our e-commerce website builder and American product warehouses. eMerchantClub was formerly the website builder for Specialty Merchandise Company and Smart Living Company. We do the heavy lifting so you can concentrate on selling your wholesale products. Dropshipping made easy is our moto and we strive to provide a quality product to people who otherwise would never enter the e-commerce market. Start an online business that works for you and call to become a member today. This is NOT an online business opportunity or get rich quick scheme. eMerchantClub LLC is a legitimate website builder and American based company. We are entering our 23rd year of business for a reason. eMerchantClub does not make any claims that you will earn with your website. What we provide is the framework for selling online with our e-commerce websites.

eMerchantClub is the number one builder of dropshipping websites. We have been building e-commerce websites for our members for the last 22 years. Our main product offering is our Starter Dropshipping Webiste. eMerchantClub is a legitimate online business that thousands of people all over the USA have taken advantage of. If you are searching for a dropshipping website that is pre-loaded with wholesale products, eMerchantClub is for you. Our members have greatly benefited from our e-commerce website builder and American product warehouses. eMerchantClub was formerly the website builder for Specialty Merchandise Company and Smart Living Company. We do the heavy lifting so you can concentrate on selling your wholesale products. Dropshipping made easy is our moto and we strive to provide a quality product to people who otherwise would never enter the e-commerce market. Start an online business that works for you and call to become a member today. This is NOT an online business opportunity or get rich quick scheme. eMerchantClub LLC is a legitimate website builder and American based company. We are entering our 23rd year of business for a reason. eMerchantClub does not make any claims that you will earn with your website. What we provide is the framework for selling online with our e-commerce websites.

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