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Experiencing financial hardships due to the COVID-19 pandemic? We may be able to HELP

If you wish to put your account on hold

Here’s what to expect (please review)

  • Your website can be placed on hold for up to 6 months & reactivation fees apply.
  • You will not be charged monthly hosting fee while your account is on hold.
  • If you are past due on any hosting payments you will still owe past due hosting.
  • All of your website data will be saved for up to 6 months.
  • You can reactivate your website at any time (reactivation fee applies)

Notice: Your website hold is effective 24 hours after completing both Step 1 and Step 2 of the hold process. To avoid paying an upcoming monthly hosting fee, you must submit your hold request 7 days prior to the upcoming hosting charge date. Any request made within 7 days of the hosting charge will still incur a hosting charge; hosting payments are non-refundable. Your hold request is not complete until you complete both steps.

Did you know that many of our members that put their account on hold never spoke to technical support? Call them today for assistance: 877-384-4691
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